How to Book -Terms and Conditions

How do I book my appointment with you?

You are welcome to contact me directly by phone on 0151 510 1959/07970404062 or email me on alesha@aleshakeen.com to arrange an initial 20 min free no obligation confidential consultation session.

If you wish to move forward, we will then book together a convenient appointment time for your assessment session.

Counselling and Coaching Contract

You will be required to agree to a counselling/coaching contract in order to move forward, this is sent to you to review prior to your appointment. It can be completed online for national or international sessions or if you are attending in-person I have them available in clinic.

How can I attend a session?

Sessions are accessible to virtually everyone with no need to leave the comfort of your own home if you are unable to attend my Cheshire UK clinic. This offers international appointment sessions; therefore, distance is not a barrier if you would like to work with me.

You can choose your preferred medium from the following-

• In-person at my Cheshire Clinic
• Skype
• Zoom
• Phone
• FaceTime
• WhatsApp
• Messenger

If you are an international session it will be your responsibility to ensure you have correctly converted time zones.

Do you offer Pre-Paid Courses?

Pre-paid block bookings are available upon request, these sessions are non-transferable and non-refundable. It is important they are taken in a timely manner and are only valid for 6 months from purchase to ensure momentum and the greatest benefit to you. My fees are also reviewed on a yearly basis.

What is your appointments availability?

I offer my 1:1 sessions on a Tuesday, Wednesday and Thursday with evening appointment’s available by request.

What are your cancellations and rescheduling of appointments policy?

If you wish to reschedule or cancel an appointed time you are respectfully asked to give at least 48 hours’ notice so that the session time can be offered to someone else.

If you cancel without reasonable cause within 48 hours or do not honour your appointment this will incur the loss of your full payment. This is also applicable with pre-paid course bookings (you will lose that pre-paid booking). Reasonable cause includes an emergency such as an accident, serious illness or death in the family, etc. This will constitute an exception to this policy.

What happens if I am running late for my scheduled appointment?

You will need to call me on my phone 07970404062 or text me as soon as you know you will be late. I will do my best to accommodate your session but I may only be able to fulfil your remaining allocated time depending on my other bookings during the day. You will still be required to pay for your full session as booked.

What are your Methods of payment?

At present I accept cash, bank transfer, or PayPal (plus 4%)

Bank and PayPal details are supplied upon request.

When do I make my payment?

If you are making payment via PayPal or Bank transfer it must be made a minimum of 48hrs prior to your scheduled appointment time/booking. Immediate payment is required to confirm your session on the first booking.  After your initial assessment/booking you have the option if you are attending in person to pay cash on the day.

All appointments are in confidence and as a registered BWRT® Practitioner I am bound by a strict code of ethics with the BBRS.

Please note you should initially consult your GP for advice, diagnosis and treatment and always inform your health care professional before starting any alternative or additional therapies or treatments.